Refund policy

Refund and Return Policy – Verdure Lab

At Verdure Lab, customer satisfaction is at the heart of everything we do. We handle all post-purchase concerns with care and transparency.

1. Refund

All refund requests — whether partial or full — are reviewed on a case-by-case basis through our dedicated support process. Our evaluation takes into account:

• The nature and context of the issue reported.
• The overall value of the order and the time-sensitivity of the situation.

We are committed to resolving every after-sales concern in a timely manner. Approved refunds are issued promptly through our payment system to minimize any inconvenience to the customer.

2. Return

• Return Window: Returns are accepted within 30 days from the confirmed delivery date.
• Reporting Deadline: Customers must contact us within 48 hours of delivery to report damaged, missing, or incorrect items. Claims submitted beyond this window may not qualify for a return or replacement.
• Shipping Responsibility:
  • Issues on Our End: If the return is due to plant death in transit, packaging failure, wrong item sent, or significant damage caused during shipping, Verdure Lab will assume full responsibility for return shipping costs. Photo documentation is required to process the claim.
  • Customer-Initiated Returns: If the return stems from a change of mind, accidental order, delivery refusal, or an address error provided by the customer, the return shipping fee is the customer's responsibility. Items must be returned unused and in their original packaging.

Return Address: Verdure Lab LLC, 7085 N Avenida Adella, Tucson AZ 85741, United States

Contact Information

For any questions related to returns or refunds, our team is here to help:

• Email: cs@verdurelabllc.com
• Phone: +1 (520) 451 5983
• Official Address: Verdure Lab LLC, 7085 N Avenida Adella, Tucson AZ 85741, United States

Thank you for shopping with Verdure Lab — we appreciate your trust in us!